PETNAROO Return & Refund Policy

At PETNAROO, we want you and your pet to be happy with your purchase. If something isn’t right, we’re here to help.

30-Day Returns

We accept eligible return requests within 30 days of delivery.

To qualify for a return, your item must be in the same condition in which you received it: unused, unworn where applicable, clean, free from pet hair, odors, damage, or signs of use, and returned with any original packaging, tags, accessories, and components.

Proof of purchase or your order information may be required.

To request a return, contact us at support@petnaroo.com before sending the product back. If your return is approved, we will provide instructions on how and where to send your item.

Please do not send products back without first receiving return instructions from PETNAROO. Returns sent without authorization may not be accepted.

Return Shipping

For returns resulting from a change of mind, incorrect size or variation selection, or other customer preference, the customer is responsible for return shipping costs.

Original shipping charges, if any, are non-refundable.

If you received an incorrect, damaged, or defective product, contact us at support@petnaroo.com so we can review the issue and provide an appropriate resolution. If the return is due to an error on our part or an eligible product defect, PETNAROO will cover the applicable return shipping cost where a return is required.

We do not charge a restocking fee on eligible returns.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@petnaroo.com.

Please include your order information and, when possible, clear photographs or other information that helps us evaluate the issue.

Once reviewed, we may offer a replacement, refund, or another appropriate solution.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return after they have been opened or used.

This may include opened or used consumable pet products, food or treats, grooming or hygiene products, personalized or customized products, gift cards, and products specifically identified as final sale.

If you are unsure whether a product is eligible for return, contact us before purchasing.

Exchanges

We do not currently guarantee direct exchanges.

If you would like a different product, size, color, or variation, the simplest option may be to return the eligible original item and place a new order after your return has been approved.

Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since we approved your refund, contact us at support@petnaroo.com.

Order Cancellations

Orders may be cancelled within 1 hour of being placed, provided they have not already entered fulfillment.

After the 1-hour cancellation period, we cannot guarantee that an order can be cancelled because processing may already have begun.

If you notice an error with your order or shipping information, contact us as soon as possible at support@petnaroo.com.

Returns From Different Fulfillment Locations

PETNAROO works with fulfillment partners to provide our products. Because products may be fulfilled from different locations, the correct return destination may vary depending on the order.

Always contact us before sending a return.

Do not return an item to the address shown on the shipping package unless PETNAROO specifically instructs you to do so.

Contact Us

If you have questions about a return, refund, damaged product, or cancellation, contact us at:

support@petnaroo.com